Terms and conditions


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Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can make use of their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day: 09-09-2025

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any medium that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information;

Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.

Means of distance communication: a method that can be used to conclude an agreement without the consumer and the entrepreneur being simultaneously present in the same place.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Company name: Tessoré
Business address: 1718CA, Hoogwoud
Company email: info@tessore.nl
Chamber of Commerce (KvK) number: 98012894
VAT identification number: NL005303592B87

 

 

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the contract is concluded, the text of these general terms and conditions may be provided to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically, and that they will be sent free of charge electronically or otherwise at the consumer’s request.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting general terms and conditions, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions of these general terms and conditions are found to be null and void or annulled at any time, the agreement and these terms and conditions shall otherwise remain in full force and effect. The relevant provision shall be replaced immediately, in mutual consultation, by a provision that approximates the intent of the original provision as closely as possible.

Situations not covered by these general terms and conditions shall be assessed ‘in the spirit’ of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of these terms and conditions shall be interpreted ‘in the spirit’ of these general terms and conditions.




Article 4 – The Offer

If an offer has a limited period of validity or is made under specific conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur. All images, specifications, and data in the offer are indicative and cannot give rise to claims for damages or annulment of the agreement.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are connected to accepting the offer. This includes, in particular:

  • Price, excluding customs clearance fees and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will handle customs under the special scheme for postal and courier services. This applies if the goods are imported into the EU country of destination, which is the case here.

  • The postal and/or courier service collects the VAT (and any customs fees charged) from the recipient of the goods;

  • Any shipping costs;

  • How the agreement will be concluded and which actions are required;

  • Whether the right of withdrawal applies;

  • Payment methods, delivery, and execution of the agreement;

  • The period for acceptance of the offer, or the period during which the entrepreneur guarantees the price;

  • The cost of using the means of distance communication if calculated on a basis other than the standard rate for the communication method used;

  • Whether the agreement will be archived after conclusion, and if so, how it can be accessed by the consumer;

  • How the consumer can check and, if desired, correct the information provided by them before concluding the agreement;

  • Any other languages in which the agreement may be concluded, in addition to Dutch;

  • The codes of conduct to which the entrepreneur has subscribed and how the consumer can access these electronically;

  • The minimum duration of the distance contract in the case of a long-term transaction;

  • Optional: available sizes, colors, and types of materials.




Article 5 – The Agreement

The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and fulfills the conditions attached to it.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of this acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.

If the consumer can pay electronically, the entrepreneur shall implement appropriate security measures for such payment.

Within legal limits, the entrepreneur may verify whether the consumer is capable of fulfilling their payment obligations, as well as any facts or factors relevant for responsibly entering into the distance contract.

If the entrepreneur has valid reasons, based on this verification, to not enter into the agreement, they are entitled to refuse an order or request with justification or to attach special conditions to its execution.

The entrepreneur shall provide the consumer with the following information regarding the product or service, either in writing or in a way that allows the consumer to store it in an accessible manner on a durable medium:

  1. The business address of the entrepreneur where the consumer can submit complaints;

  2. The conditions and procedure for exercising the right of withdrawal, or a clear statement if the right of withdrawal is excluded;

  3. Information about warranties and existing after-sales services;

  4. The information listed in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

  5. The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is concluded under the suspensive condition of sufficient availability of the relevant products.

 

 




Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 14 days.

This reflection period starts the day after the consumer, or a representative designated in advance by the consumer and known to the entrepreneur, receives the product.

During the reflection period, the consumer shall handle the product and its packaging with care. The product should only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the consumer exercises the right of withdrawal, they shall return the product, including all accessories and, if reasonably possible, in its original condition and packaging, to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days after receiving the product. Notification must be made in writing or via email. After notifying the entrepreneur of the intent to withdraw, the consumer must return the product within 14 days. The consumer must provide proof that the goods have been returned on time, for example, by means of a shipping receipt.

If the consumer does not notify the entrepreneur of their intention to exercise the right of withdrawal within the periods mentioned in paragraphs 2 and 3, or does not return the product, the purchase is considered final.


Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has made a payment, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is conditional upon the product having been received by the online store or upon the consumer providing conclusive proof of having returned the product in full.



Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in a timely manner before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

  1. That have been produced by the entrepreneur according to the consumer’s specifications;

  2. That are clearly of a personal nature;

  3. That, by their nature, cannot be returned;

  4. That can spoil or expire quickly;

  5. Whose price is subject to fluctuations in the financial market over which the entrepreneur has no control;

  6. Loose newspapers and magazines;

  7. Audio and video recordings and computer software whose seal the consumer has broken;

  8. Hygienic products whose seal the consumer has broken.

Exclusion of the right of withdrawal is only possible for services:

  1. Concerning accommodation, transportation, restaurant services, or leisure activities to be provided on a specific date or during a specific period;

  2. Whose delivery has begun with the consumer’s express consent before the reflection period has expired;

  3. Concerning bets and lotteries.


Article 9 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with prices that are subject to fluctuations in the financial market, over which the entrepreneur has no control, at variable prices. This dependence on fluctuations and the fact that any listed prices are indicative prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to this and:

  1. They are the result of statutory regulations or provisions; or

  2. The consumer has the right to terminate the agreement from the day the price increase takes effect.

The place of delivery is, based on Article 5, first paragraph, of the Dutch Turnover Tax Act 1968, in the country where the transport begins. In this case, delivery takes place outside the EU. Accordingly, import VAT or customs clearance costs will be collected by the postal or courier service from the recipient. Therefore, no VAT will be charged by the entrepreneur.

All prices are subject to typographical errors. No liability will be accepted for the consequences of typographical errors. In the case of typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.



Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in effect at the time of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  1. The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

  2. The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the instructions provided by the entrepreneur and/or on the packaging;

  3. The non-conformity is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.



Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care when receiving and executing orders for products. The place of delivery is the address provided by the consumer to the company.

With due observance of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed no later than 30 days after placing the order.
In such cases, the consumer has the right to dissolve the agreement at no cost and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement item. It will be clearly and understandably communicated at the latest upon delivery that a replacement item is being provided. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur, unless expressly agreed otherwise.



Article 12 – Duration Transactions: Duration, Termination, and Extension

Termination

The consumer may terminate an agreement concluded for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, in accordance with the agreed termination rules and with a notice period of no more than one month.

The consumer may terminate an agreement concluded for a fixed period, which involves the regular delivery of products (including electricity) or services, at any time at the end of the fixed term, in accordance with the agreed termination rules and with a notice period of no more than one month.

The agreements referred to in the previous paragraphs may:

  • be terminated by the consumer at any time and are not limited to termination at a specific moment or within a specific period;

  • be terminated at least in the same manner as they were concluded;

  • always be terminated with the same notice period as the entrepreneur has stipulated for themselves.

Extension

An agreement concluded for a fixed period, which involves the regular delivery of products (including electricity) or services, may not be automatically extended or renewed for a specific duration.

Notwithstanding the previous paragraph, an agreement concluded for a fixed period, which involves the regular delivery of daily, news, and weekly newspapers or magazines, may be automatically extended for a maximum period of three months, provided that the consumer may terminate this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement concluded for a fixed period, which involves the regular delivery of products or services, may only be automatically extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and with a notice period of no more than three months in the case of agreements involving the regular delivery of daily, news, or weekly newspapers and magazines less than once per month.

A limited-term agreement for the regular introductory delivery of daily, news, or weekly newspapers and magazines (trial or introductory subscription) will not be automatically continued and ends automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement after one year at any time with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed duration.



Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 business days after the start of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to immediately report any inaccuracies in the provided or stated payment details to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur is entitled, subject to legal limitations, to charge the reasonable costs that were communicated in advance to the consumer.


Article 14 – Complaints Procedure

Complaints regarding the performance of the agreement must be submitted to the entrepreneur in a complete and clear manner within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

Submitting a complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.


Article 15 – Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate, even if the consumer resides abroad.


Article 16 – CESOP

Due to the measures being introduced and strengthened from 2024 under the "Amendment to the Turnover Tax Act 1968 (Act implementing the Payment Services Directive)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.


Privacy Policy


Tessoré Privacy Policy

Version 0.1
This page was last updated on 09-09-2025.

We are aware that you place your trust in us. Therefore, we consider it our responsibility to protect your privacy. On this page, we inform you about the data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you understand exactly how we operate.

This privacy policy applies to the services of Tessoré. You should be aware that Tessoré is not responsible for the privacy policies of other websites and sources. By using this website, you indicate your acceptance of this privacy policy. Tessoré respects the privacy of all users of its site and ensures that any personal information you provide to us is treated confidentially.

Our Use of Collected Data

Use of Our Services
When you sign up for one of our services, we may ask you to provide personal data. This data is used to deliver the service. The data is stored on Tessoré’s secure servers or on those of a third party. We will not combine this data with other personal information we hold.

Communication
When you send emails or other messages to us, it is possible that we retain those messages. Occasionally, we may ask for personal information relevant to the situation. This allows us to process your inquiries and respond to your requests. The data is stored on Tessoré’s secure servers or those of a third party. We will not combine this data with other personal information we hold.

Cookies
We collect data for research purposes to gain better insight into our customers so that we can tailor our services accordingly.
This website uses “cookies” (small text files placed on your computer) to help analyze how users use the site. Information generated by the cookie about your use of the website may be transferred to Tessoré’s secure servers or those of a third party. We use this information to monitor how you use the website, generate reports on website activity, and provide other services related to website activity and internet usage.

Purposes
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties
Information is not shared with third parties, except for web applications that we use to operate our online store.

The data will only be used for the purpose of the respective application and will not be further distributed. Furthermore, in some cases, the information may be shared internally. Our employees are required to respect the confidentiality of your data.


Changes
This privacy statement is tailored to the use of and the features available on this site. Any adjustments and/or changes to this site may lead to modifications in this privacy statement. It is therefore advisable to review this privacy statement regularly.

Choices for Personal Data
We offer all visitors the ability to view, modify, or delete any personal information that has been provided to us at that time.




Modify/Unsubscribe from Newsletter

At the bottom of each mailing, you will find the option to update your information or unsubscribe.

Modify/Unsubscribe from Communications

If you wish to update your information or have your details removed from our records, you can contact us. See the contact information below.

Disabling Cookies

Most browsers are set by default to accept cookies, but you can adjust your browser settings to refuse all cookies or to notify you when a cookie is sent. Please note that some features and services on our website and others may not function properly if cookies are disabled in your browser.

Questions and Feedback

We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, you can contact us at: info@tessore.nl.

 

 

Return Policy

You have the right to cancel your order within 14 days of receipt without giving a reason. After cancellation, you have an additional 14 days to return your product. You will then be credited the full order amount, including shipping costs.

Only the cost of returning the product from your home to the webshop is at your own expense. These costs are approximately €7.25 per package; please consult your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and, if reasonably possible, in its original condition and packaging.

To exercise this right, you can contact us at info@tessore.nl. We will then refund the order amount within 14 days of registering your return, provided the product has been received back in good condition.




Shipping Policy


Delivery Time

Our commitment to delivering high-quality products has led us to handle every order with the utmost care. At the moment, we aim to deliver your order within an average timeframe of 3 to 5 business days. Please note that these delivery times are estimates and may vary depending on your location and current circumstances.

Delays Due to Unforeseen Demand

We would like to highlight that delivery times may vary as a result of unexpected surges in demand. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, which can lead to delays. We kindly ask for your understanding in such situations and assure you that we will do everything possible to minimize delays.

Shipping Service

We work with DHL, a reputable international shipping company, to ensure that your order is delivered safely and reliably. With DHL, you are guaranteed excellent service along with real-time tracking information to monitor the progress of your shipment.

Extras

To enhance your shopping experience, we also offer:

  • Free Shipping: Orders above a certain value qualify for free shipping.

  • Insured Shipping: If you need your order with priority and insurance, we offer insured shipping at an additional cost.

  • Customer Service: Our dedicated customer service team is always ready to answer your questions and address any concerns.

We truly value your trust in us and are committed to providing you with the best possible service. If you have any further questions about our shipping policy, please don’t hesitate to contact us. Thank you for choosing us for your purchases!





Collaborations

Hey! Are you active on social media and do you love our products?
At Tessoré, we’re always open to fun collaborations! 🤝

Fill out the contact form below to see if you qualify to receive a free product in exchange for a promotion.

Once you’ve applied, our team will get back to you as soon as possible :)

Don’t forget to include the following details in your message:

  • Instagram username

  • TikTok username

  • Email address

  • Phone number

Good luck!

 

 

Frequently Asked Questions

What is the delivery time of my order?

When you place an order with Tessoré, the delivery time may be a little different than you’re used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and transportation costs. This allows us to keep our prices very competitive.

The average delivery time is 3 to 5 business days (Mon-Fri, excluding public holidays).

What should I do if I haven’t received my order yet?

Due to high demand, it may happen that your product takes a little longer to arrive. We kindly ask for your understanding. If this period has passed and you still haven’t received anything, please send an email to info@tessore.nl. We’ll look into it right away and update you on your order.

Returns & Exchanges

How can I return or exchange my order?
Please contact our customer service at info@tessore.nl. Make sure to include:

  • Your full name

  • Your order number (e.g. #0000, found in your confirmation email)

  • The reason for return

Once we’ve received your request, we will send you the return address and further instructions. After confirmation, you can ship the product back to us with a courier of your choice.

What are the return costs?
Returning items is at your own expense. The costs depend on the courier you choose. Please check the courier’s website for current shipping rates.

What are the return conditions?
You can return items within 14 days after receiving your order, provided that:

  • The return period has not expired;

  • The product is in its original packaging with all labels attached;

  • The product has not been used or damaged.

 

 

Payments

Which payment methods do you accept?
We accept payments via:

  • Shopify Payments

  • Credit cards (Visa, Mastercard, American Express, UnionPay)

  • Debit cards (including Maestro)

Not sure if your payment method is supported? Simply follow the steps at checkout — all available payment options will be shown. All transactions are processed through secure and reliable payment systems.

 

 

Order Confirmation

Didn’t receive an order confirmation email?
That shouldn’t happen! Please send us an email with your full name and email address to info@tessore.nl and we’ll assist you right away.


Can I cancel my order?

Would you like to cancel your order for any reason? Please send an email as soon as possible to info@tessore.nl. Make sure to include your name, order number (e.g., #0000, which you received in the confirmation email), and the reason why you wish to cancel the order.

 

 

About Us

In a world full of surprising and inspiring ideas, we at Tessoré wanted to create an oasis where you can discover the most unique and exciting products.

Our story began on a gray and rainy day, while scrolling through social media, when we noticed a clear need for innovative and trendy items that could enrich our daily lives.

This is how Tessoré was born: an online store where you can wander through a wide collection of carefully selected, special products.

Our mission? To bring joy to our customers by offering products that are not only aesthetically appealing and fun but also have a positive impact on their daily lives.

At Tessoré, we believe that excellent customer service is essential for a successful shopping experience. That’s why our dedicated Tessoré expert team is available 7 days a week to answer all your questions and guide you in making the perfect choice. You can always reach us at info@tessore.nl.

Whether you’re looking for the perfect gift for a loved one or something special for yourself, at Tessoré we guarantee that you’ll find a product that makes your heart beat faster. Step inside and discover the magic of Tessoré.