FAQ

Shipping:
Orders are sent via DHL and usually arrive within 3-5 business days.

Free Shipping:
Enjoy free shipping on orders over £40.

Tracking:
You’ll get a tracking number as soon as your order ships so you can follow its journey.

Payment:
We accept Shopify payments, credit and debit cards, including Visa, Mastercard, Maestro, UnionPay, and American Express, for a secure and easy checkout.

SSL Security / Secure Payments: All payments on Tessoré are protected with SSL encryption, ensuring that your personal and payment information is always safe and secure. You can shop with confidence knowing that your data is fully protected during checkout.

We think it’s important that you can follow your order from our door to yours! ✨
Once your package has been shipped, you will receive a tracking number by email. With this number, you can easily track your order via DHL and see exactly when your fashion items will arrive. This way, waiting stays fun and stress-free!

We want you to be happy with your purchase! You can return items within 14 days of receiving them at your own cost, except for digital or personalized products. (Click HERE for more information).

Please note that exchanges are not available. If you would like a different product, simply return your item and place a new order.

If you wish to cancel your order, please send an email as soon as possible to info@tessore.nl with the subject: Cancel Order + [Order Number].
We will then check as quickly as possible whether your order can still be canceled and get back to you.

We want you to be happy with your purchase. If you receive a defective or incorrect item, please contact us within 48 hours of receipt.

📧 Important: Use the following as the subject of your email:
[Order Number] + Defective/Incorrect
This helps us process your request quickly and ensures your payment is handled correctly.

In your email, please include:

• Order number
• Item number
• Reason for return
• A clear photo if the item is damaged or incorrect

⚠️ If any of these details are missing, or a photo is not provided for a damaged item, we won’t be able to process your request due to the risk of fraud or misuse.

Once we’ve reviewed your email, we’ll send you a prepaid return label at no cost.

• After we receive the returned item, a replacement will be sent.
• If you prefer not to keep the product, the amount will be deducted from the final payment.

E-mail us at: info@tessore.nl

1. Busy Periods and Delivery Times
During busy periods, such as holidays, sales, or unexpected demand, shipping may take a little longer. We recommend placing your orders well in advance to avoid delays. Our team does everything possible to process your order as quickly as possible. We appreciate your understanding and patience.

2. Gift Cards
At the moment, Tessoré does not offer gift cards. However, we regularly have great promotions!

3. Customer Service
Our customer service team is available 24/7 to answer your questions. We aim to respond to your message within 24 hours.

4. Pre-orders and Backorders
Some items are available via pre-orders or backorders. In these cases, we clearly indicate the expected delivery time so you know when to expect your product. Sign up for our newsletter to stay updated on new items and special offers!

5. Policy and Stock Updates
Important changes to our policies, payment methods, or temporarily limited stock may occur from time to time. Keep an eye on our webshop and communications to stay up-to-date.